Eligibility for Refunds
- Refund are not accepted
- Refund will be credited only to the original payment method withen 7 Days
Non-Returnable Items
- Certain items such as perishables, custom-made products, or intimate goods (e.g., lingerie) may not be eligible for returns.
- Items purchased during clearance sales or marked as "non-returnable" are not eligible for returns.
Defective or Damaged Products
- If the product delivered is defective, damaged, or incorrect, customers must raise a return request within 48-72 hours.
- Evidence such as photos or videos may be required to process claims.
Return Process
- Customers should initiate a return request via the website, app, or customer service.
- The return pickup service is subject to availability in the customer’s area. Alternatively, customers may need to self-ship the product.
Refund Policy
- Refunds will be processed to the original payment method or as store credit after the returned item passes quality checks.
- Shipping charges, if any, are typically non-refundable unless the return is due to the company’s error.
Exchange Options
- Items can be exchanged for a different size, color, or product variant, subject to stock availability.
- Exchanges follow the same process and eligibility rules as returns.
Customer Responsibilities
- Ensure safe packaging of the product to prevent damage during return transit.
- Provide accurate and complete information while initiating the return process.
Policy Updates
Return policies are subject to change at the company’s discretion. The latest policy will always apply.